FAQs

We want you to be pleased with your order. But if something isn't right, we want to make it right. We gladly accept returns of unused, defective, unwashed or unworn merchandise.

If for any reason you are not satisfied with your purchase, please return it within 30 days as long as the product has not been used, and is in its original "new" condition. All returns must be received within 30 days of original receipt date. All returns are for credit via the original method of payment. All credits will be processed within 2-3 business days upon receipt of your product(s). Credits are the original purchase price less original shipping and in some rare cases a restocking fee. Customers are responsible for all shipping charges back to us. In the event of an error on our behalf we will provide a pre-paid return label via e-mail for return shipment.

DO NOT DISCARD ANY PACKAGING OR INVOICES UNTIL YOU ARE COMPLETELY SATISFIED WITH THE PRODUCTS IN YOUR ORDER. All items must be returned in the shipping box/material they arrived in. We do not accept returns on used products, special orders or customized merchandise.

CA sales tax will be added to all merchandise.

Students have a right to a full refund of all charges less the amount of the registration fee if they send an email to training@boateru.com one week prior to the first day of instruction notifying us of the cancellation. The registration fee is non-refundable but can be transferred to the SAME course within one year. In addition, students may withdraw from a course after instruction has started and receive a pro rated refund for the unused portion of the tuition and other refundable charges if the students have completed 50% or less of the hours of instruction. The amount of the refund does not include the registration fee.

Any incident of intoxication or possession of controlled substances (without a prescription) will not be tolerated. Possession of alcohol, controlled substances, or weapons of any kind upon the school premises constitutes a health and safety hazard to other persons and will be grounds for immediate removal from the course of instruction, without refund of any fees paid. Additionally, any unauthorized removal of school materials from school premises will be grounds for immediate removal from the course of instruction, without refund of any fees paid. Copyrighted material may not be reproduced without written permission of the Copyright holder.